Conditions d’utilisation

Terms of Service


Brand: Noxklen

Contact Phone: +33 6 58 47 58 74

Support Email: support@noxklen.shop

Registered Address: 92 Avenue Jean Lebas, 59100 Roubaix, France

Effective Date: [Please fill in the applicable date]

These Terms of Service (“Terms”) govern your access to and use of the official website, products and services operated by Noxklen (collectively referred to as the “Service”). By visiting our website, creating an account, placing orders or using any of our services, you (“User”, “you” or “your”) confirm that you have read, understood and agreed to be bound by all the terms and conditions set forth below, as well as our [Privacy Policy] and [Return & Refund Policy]. If you do not accept these Terms, please do not use our Service. This document complies with applicable laws and regulations of France and the European Union.

1. Account Registration & User Responsibilities


1.1 Account Creation


You may browse most pages of our website without registering an account. To place orders, save favorites or enjoy exclusive member benefits, you need to complete account registration with valid personal information. You agree to provide true, accurate, complete and up-to-date information during registration, and to update your account details promptly if any changes occur.

1.2 Account Security


You are solely responsible for maintaining the confidentiality of your account username, password and all activities conducted under your account. Do not share your account with third parties. You shall immediately notify our customer service team if you detect unauthorized login, account theft or abnormal operations. We are not liable for any loss caused by your improper custody of account information.

1.3 Account Usage Rules


You shall not use the account for illegal, fraudulent, harassing, offensive or other improper activities. We reserve the right to suspend or permanently terminate your account without prior notice if we confirm that your account is used to violate laws, regulations or these Terms.

2. Product & Order Rules


2.1 Product Information


We strive to ensure that all product descriptions, pictures, specifications, prices and stock information displayed on the website are accurate. Due to shooting light, display device differences and manual measurement errors, there may be slight color and size deviations between physical products and online images, which do not constitute product quality issues. All product prices are subject to the price marked on the page at the time of order submission.

2.2 Order Submission & Payment


When you place an order, it means you formally accept the transaction terms. All orders shall be paid in full through the supported payment methods on our website. Once the payment is confirmed, the order will enter the processing process. We reserve the right to cancel unconfirmed or unpaid orders after a reasonable period of time.

We cooperate with qualified third-party payment service providers. We will not collect or store your complete bank card or payment account sensitive information. All payment transactions are protected by professional encryption technology.

2.3 Order Cancellation


  • Orders that have not been processed and shipped can be cancelled by contacting customer support.
  • Once the order is packed and dispatched, cancellation requests will no longer be accepted. You may refer to our Return & Refund Policy to handle returns after receiving the goods.

3. Shipping & Delivery


3.1 Processing & Delivery Time


We process all valid orders within 24 to 48 business hours after payment verification. Standard shipping takes 14 to 21 business days after dispatch. Delivery delays may occur due to customs inspection, remote logistics, peak shopping seasons, natural disasters or other force majeure factors, which are beyond our reasonable control.

3.2 Shipping Address


You must provide a detailed, valid and accurate receiving address, recipient name and contact phone number. We are not responsible for delivery failures, losses or additional costs caused by incorrect, incomplete or invalid address information provided by you.

3.3 Customs & Related Fees


For cross-border shipments, you shall bear all applicable import duties, taxes, customs clearance fees and other related charges stipulated by local customs and authorities. We will not compensate for any fees incurred during customs procedures. If the package is returned due to your refusal to pay taxes or failure to complete customs clearance, relevant logistics costs will be deducted from your refund in accordance with our after-sales rules.

4. Return, Refund & Exchange


All return, refund and exchange behaviors must comply with our independent [Return & Refund Policy]. Please check the corresponding policy for detailed eligibility, operating procedures, fee standards and time limits. We will handle your application strictly in accordance with the agreed terms.

5. Intellectual Property Rights


5.1 Ownership


All text, pictures, logos, graphics, videos, trademarks, fonts, page design and other content displayed on our website are the intellectual property of Noxklen or licensed by legitimate right holders. All rights are reserved.

5.2 Usage Restrictions


Without our prior written consent, no user or third party may copy, reproduce, modify, distribute, disseminate, commercially use, frame or steal any content and design elements of this website. Any unauthorized use of our intellectual property will constitute an infringement, and we reserve the right to pursue legal liabilities.

6. Prohibited Behaviors


When using our website and services, you expressly agree not to:

  1. Violate local laws, EU regulations, public order and good morals;
  2. Launch network attacks, use malicious programs, crawlers or plug-ins to interfere with the normal operation of the website;
  3. Post spam, illegal information, violent, pornographic, discriminatory, insulting or threatening content on the website or in communication with our team;
  4. Engage in fraud, arbitrage, fake transactions or other behaviors that damage the legitimate interests of us and other users;
  5. Tamper with website data, product information or order content without authorization;
  6. Conduct any other behaviors that violate these Terms.

We have the right to restrict your access, terminate your account and reserve the right to claim compensation for losses caused by your prohibited behaviors.

7. Website Maintenance & Service Interruption


We may carry out regular or temporary maintenance, system upgrade and function optimization on the website. During the maintenance period, part or all of the website functions may be temporarily unavailable, and we will try our best to notify users in advance when conditions permit. We shall not be liable for any inconvenience or loss caused by normal website maintenance.

In case of service interruption caused by force majeure (including but not limited to natural disasters, war, policy changes, network failures, third-party service faults), we will not assume corresponding liability.

8. Disclaimer of Liability


  1. Our services are provided on an "as is" and "as available" basis. We do not make any express or implied warranties that the website will operate uninterrupted, error-free or fully meet your expectations.
  2. We are not responsible for any personal injury, property loss or indirect loss arising from improper use of purchased products by you. Please use all products in accordance with the product manual and safety instructions.
  3. We are not liable for any losses caused by third-party platforms, including payment channels, logistics companies and external link websites.
  4. To the fullest extent permitted by applicable laws, we shall not be liable for any indirect, incidental, special, consequential or punitive damages.

9. Third-Party Links


Our website may contain links to third-party websites for your convenience. These external links are not under our control. These Terms and our Privacy Policy do not apply to third-party platforms. We recommend that you carefully review the terms of service and privacy policy of the corresponding third-party website before accessing and using their services. We are not responsible for the content, security and service quality of third-party websites.

10. Revision of Terms


We reserve the right to revise these Terms of Service at any time according to business development, legal updates and operational needs. Once revised, the updated Terms will be published on the website with the new effective date. Your continued use of our website and services after the update takes effect means that you accept and agree to the revised terms. It is your responsibility to check these Terms regularly.

11. Governing Law & Dispute Resolution


These Terms shall be governed by and construed in accordance with the laws of France. In the event of any dispute arising from the use of our services, both parties shall first resolve it through friendly negotiation. If the negotiation fails, either party may submit the dispute to the competent local court in Roubaix, France for settlement.

12. Contact Information


If you have any questions, suggestions or complaints about these Terms of Service and our services, please contact us via the following methods:

  • Phone: +33 6 58 47 58 74
  • Email: support@noxklen.shop
  • Address: 92 Avenue Jean Lebas, 59100 Roubaix, France