Politique d’expédition

Shipping & Return Policy


Business Name: Noxklen

Phone: +33 6 58 47 58 74

Email: support@noxklen.shop

Physical Address: 92 Avenue Jean Lebas, 59100 Roubaix, France

1. Order Processing


Once your payment is successfully verified, our team will pick, pack and dispatch your order within 24 to 48 business hours. Orders submitted on weekends, national holidays or outside working hours will be processed on the next regular business day. We conduct careful quality checks for every item before shipment to ensure you receive products in perfect condition.

2. Shipping & Delivery Time


Standard shipping takes 14 to 21 business days after your package leaves our warehouse. Delivery duration may vary slightly due to destination regions, local logistics efficiency, customs inspection, peak shopping seasons or occasional transit delays. We will try our best to ensure smooth delivery.

3. Package Tracking


After your order is shipped, a confirmation email including the unique tracking number and official tracking link will be sent to your registered mailbox immediately. You can monitor the real-time transit status of your package anytime throughout the delivery process. If tracking information fails to update for a long time, please feel free to contact our support team for assistance.

4. 30-Day Return & Exchange Policy


We provide a 30-day hassle-free return and exchange service, valid starting from the day you receive your parcel.

  • Eligible cases: Items do not match your expectations, products arrive damaged, defective or incorrect due to our shipping error.
  • Return rules: All returned goods must be kept in original condition, with intact original packaging, accessories and tags, and no obvious signs of wear, damage or artificial destruction.
  • Operation steps: Please send an email to support@noxklen.shop first to apply for return authorization. Our staff will send you detailed return instructions and the designated return address within 24 hours. Do not return items without prior notice.

5. Shipping Liability & Customs


All shipping fees for standard delivery are covered as stated on the product page. Buyers are responsible for any applicable import duties, taxes and customs clearance fees required by local authorities. We are not liable for additional charges incurred during customs procedures.

6. Customer Support


If you have any questions about order status, shipping delay, return process, product issues or other concerns, please get in touch with us via the contact methods below:

  • Phone: +33 6 58 47 58 74
  • Email: support@noxklen.shop

    Our customer service team will reply and resolve your problems as soon as possible.