Return & Refund Policy

1. General Policy Overview

2. Eligibility for Returns & Refunds

Qualified Scenarios

• You are unsatisfied with the product style, size or function and wish to return it.
• Items arrive damaged, broken, defective or missing parts due to improper packaging or shipping.
• We shipped the wrong product, incorrect model or quantity compared with your order.
• Products have obvious quality defects that affect normal use.

Non-Returnable Situations

• Goods beyond the 30-day return period.
• Products that have been severely worn, stained, altered, repaired or intentionally damaged by the buyer.
• Items without original packaging, labels, tags, matching accessories or user manuals.
• Consumable goods that have been opened and used, or customized products made per your personal requirements.
• Damage caused by improper operation, misuse or accidental collision after receipt.

3. Requirements for Returned Items

1. Keep the original new condition, free from scratches, stains, odors or signs of long-term use.
2. Retain complete original packaging, including boxes, bags, tags, labels and all attached accessories.
3. Do not disassemble, modify or paint the product in any form.
4. Please attach a note with your order number, name and return reason inside the package for quick processing.

4. Step-by-Step Return Process

1. Contact Customer Support First

   
   

   Do not send back items without prior approval. Please email our support team at support@noxklen.shop within 30 days upon receipt. Kindly state your order number, product issue and your request (refund, exchange or replacement). You may also attach clear photos or short videos of the product for verification.
   
   
2. Wait for Return Authorization

   
   

   Our team will review your application and reply within 24 working hours. We will send you official return instructions, designated return address and relevant reference information.
   
   
3. Ship Back the Package

   
   

   Follow our guidance to pack the goods securely and arrange delivery. Please keep the shipping receipt and tracking number properly.
   
   
4. Inspection & Processing

   
   

   Once we receive and inspect the returned items and confirm they comply with our return rules, we will proceed with your refund or exchange arrangement promptly.
   
   

5. Refund Rules & Timeline

1. Refund Method

   
   

   Refunds will be issued via the original payment channel you used to place the order. We cannot change the refund method or transfer funds to other accounts.
   
   
2. Processing Time

   
   

   After our warehouse completes product inspection, we will initiate the refund within 3 - 5 working days. The actual arrival time of funds depends on the processing speed of your bank or payment platform, which usually takes 3 - 10 additional working days.
   
   
3. Shipping Fee Rules
   
   

• If the return is caused by our mistakes (wrong item, quality problem, damaged delivery), we will cover the return shipping cost.
• If you return items for personal reasons such as dislike, inappropriate size, the return shipping fee shall be borne by yourself, and the original outbound shipping fee will not be refunded.

6. Exchange Service

7. Special Notes on Shipping & Customs

8. Customer Support

• Phone: +33 6 58 47 58 74
• Email: support@noxklen.shop